Effective Date: December 22, 2024

1. Introduction

Portal Hub ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information across all our SaaS solutions including Sales Pro, HR Portal, Clinics, Real Estate, Field Service applications, and custom verticals when you use our web and mobile platforms.

2. Information We Collect

We collect only the data necessary to deliver our services:

Personal Identification: Name, email, phone number, employee/customer ID

Business Data: Employment details, attendance records, sales transactions, appointment schedules, property listings, service tickets

Location Data: Collected only during specific actions (attendance check-in, field service verification) – never continuous tracking

Technical Data: Device type, browser info, usage logs for service improvement

3. How We Use Your Information

Your data powers essential business functions:

  • Secure authentication and access control
  • Processing HR requests, sales orders, clinic appointments, field service dispatch
  • Location verification for attendance/field visits only
  • Business notifications (approvals, reminders, updates)
  • Service optimization and troubleshooting

4. Data Sharing

We never sell your data. Sharing occurs only:

  • With your organization/employer for business purposes
  • Trusted service providers (cloud hosting, payment processors) under strict NDAs
  • Legal authorities when required

5. Location Data Specifics

Location access serves single-purpose verification:

  • Attendance check-in/out at company premises
  • Field service technician arrival confirmation
  • Collected only during the action
  • Never stored beyond business need
  • Never shared externally

6. Security Measures

Enterprise-grade protection:

  • End-to-end encryption (data in transit and at rest)
  • Multi-factor authentication
  • Role-based access controls
  • Regular security audits
  • Egypt/MENA data residency compliance

7. Data Retention

Data kept only as long as needed for business purposes or legal requirements. Upon contract end:

  • Employee data follows your organization's retention policy
  • Business records maintained per applicable laws
  • Deletion requests honored (subject to legal holds)

8. Your Rights

GDPR & Local Law Compliant:

  • Access your personal data
  • Correct inaccuracies
  • Request deletion (where possible)
  • Restrict processing
  • Data portability

Contact your Portal Hub account administrator to exercise these rights.

9. Children's Privacy

Our B2B SaaS solutions serve businesses only – not directed to children under 18.

10. Policy Updates

We may refine this policy as services expand. Material changes will be:

  • Posted on this page
  • Emailed to account administrators
  • Notified via app dashboard
    Continued use constitutes acceptance.

11. Contact Information

Portal Hub Privacy Officer

📧 coo@portalhub.com.co

📱 +20 1555999487

📍 Cairo, Egypt